Privacy Policy

Last Updated: 24 July 2026

At Consolidate My Debt (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

When you use our website or complete one of our forms, we may collect the following information:

Full name
Email address
Telephone number
Postcode
Information about your financial circumstances and debts
Any additional information you voluntarily provide
Technical information such as your IP address, browser type, device information, and website usage through cookies and analytics tools

2. How We Use Your Information

We use your personal information to:

Contact you regarding your enquiry.
Assess your eligibility for debt solutions.
Introduce you to suitable debt solution providers or authorised partners.
Respond to your questions and provide customer support.
Improve our website and services.
Comply with legal and regulatory obligations.

We will only use your information where we have a lawful basis to do so under applicable data protection laws.

3. Sharing Your Information

We may share your information with carefully selected third-party partners who provide debt advice or debt solution services so they can contact you and discuss the options available to you.

We may also share information with:

Service providers who help us operate our website and systems.
Professional advisers.
Regulatory authorities where required by law.
Law enforcement agencies where legally required.

We do not sell your personal information.

4. Lawful Basis for Processing

Depending on the circumstances, we process your personal information because:

You have provided your consent.
It is necessary to respond to your request before entering into a contract.
We have a legitimate interest in operating our business and improving our services.
We are required to comply with legal obligations.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your information where applicable.
Request restriction of processing where applicable.
Object to certain processing activities.
Withdraw your consent at any time where processing is based on consent.
Request a copy of your personal data in a portable format.
Lodge a complaint with the Information Commissioner’s Office (ICO).

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and enhance our services.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

8. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before submitting any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Email: info@consolidatemydebt.co.uk

Phone: 01625 920 886

We will respond to privacy-related enquiries as promptly as reasonably possible.